Refund policy

At Aqua Edge Filtration, we do not accept returns or offer refunds for change of mind. However, this policy operates in accordance with the Australian Consumer Law (ACL) and does not exclude your rights under the law.

Change of Mind

We do not offer returns, exchanges, or refunds for:

  • Change of mind

  • Incorrect selection by the customer

  • Incompatibility with existing systems

  • Ordering the wrong product or quantity

Please review all product specifications carefully before completing your purchase.

Australian Consumer Law Rights

Under the Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product:

  • Is faulty or defective

  • Is not of acceptable quality

  • Is not fit for its intended purpose

  • Does not match its description

These rights cannot be excluded and apply regardless of our no-return policy.

Faulty or Damaged Products

If your item arrives faulty, damaged, or defective, please contact us within 5 business days of delivery and provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the fault or damage

If the issue is confirmed:

  • For a major failure, you may choose a replacement or refund as required under ACL.

  • For a minor failure, we may offer a repair or replacement.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are faulty under ACL:

  • Used water filters

  • Installed filtration components

  • Products damaged due to misuse, incorrect installation, or normal wear and tear

Incorrect Installation or Use

Aqua Edge Filtration is not responsible for:

  • Damage caused by incorrect installation

  • Use outside of product specifications

  • Failure to follow installation or maintenance instructions

Such issues are not considered manufacturing faults under Australian Consumer Law.

Cancellations

  • Orders cannot be cancelled once they have been processed or shipped.

  • Please contact us immediately after ordering if you need assistance, and we will try to help where possible.

Contact Us

For questions regarding this policy or to make a consumer law claim, please contact:

📧 Email: info@aquaedgefiltration.com.au
📞 Phone: 1300 130 130
🕘 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)