Shipping policy

At Aqua Edge Filtration, we aim to deliver high-quality water filtration products quickly, safely, and reliably. Please review our shipping policy below for full details on how your order is processed and delivered.

Order Processing

  • All orders are processed within 3–5 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak periods or promotions, processing times may be slightly extended.

Shipping Methods & Delivery Timeframes

We offer the following shipping options within Australia:

  • Standard Shipping: 5–10 business days

  • Express Shipping:   3–5 business days (where available)

Delivery times are estimates and may vary depending on your location, carrier delays, or unforeseen circumstances.

Shipping Costs

  • Shipping fees are calculated at checkout based on your delivery address, order size, and selected shipping method.

Shipping Locations

  • We currently ship Australia-wide.

  • Remote or regional areas may experience longer delivery times.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing:

  • Your tracking number

  • A link to track your shipment in real time

Delivery Issues, Damage & Lost Parcels

  • Please inspect your order upon delivery.

  • If your item arrives damaged or defective, contact us within 5 business days with clear photos of the issue.

  • If a parcel is lost or delayed, we will assist in working with the carrier to resolve the issue.

Aqua Edge Filtration is not responsible for delays caused by shipping carriers, weather conditions, or incorrect delivery information provided by the customer.

Incorrect Address or Failed Delivery

  • Customers are responsible for ensuring the shipping address is accurate at checkout.

  • Orders returned due to incorrect or incomplete addresses may incur additional shipping fees for re-delivery.

Contact Us

For shipping questions or order assistance, please contact us:

📧 Email: Info@Aquaedgefiltration.com.au
📞 Phone: 1300 130 130
🕘 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)